[Hiring] Bilingual Spanish Dedicated Client Service Partner @Cigna Healthcare

Role Description

As a Bi-lingual Spanish, Dedicated Client Service Partner, you'll serve as a dedicated extension of the Cigna Account Management team, delivering personalized support, benefits education, and issue resolution for employees and dependents while partnering closely with client HR teams.

In this highly visible role, you'll represent Cigna as the trusted connection between clients, customers, and internal partners. You'll simplify complex healthcare issues, provide proactive guidance and advocacy, and deliver insights that strengthen client partnerships, enhance the benefits experience, and drive meaningful outcomes. This position anticipates regular travel to Washington, DC.

What You'll Do:

• Deliver Personalized Support:
  • Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance that enhances the employee experience.
  • Build trusted client partnerships while delivering a seamless benefits experience and exceptional customer service.
• Resolve Complex Issues:
  • Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions.
  • Coordinate with internal and external partners to ensure timely and effective outcomes.
• Collaborate Across Internal Team:
  • Partner closely with Client Service Executives (CSEs), account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders.
• Educate and Guide:
  • Educate employees on plan options, benefit resources, and how to maximize their healthcare benefits.
  • Deliver presentations, benefit education sessions, and communications that simplify complex healthcare information and drive employee engagement.
• Promote Health and Wellness:
  • Support and coordinate onsite wellness initiatives aligned with client goals.
  • Encourage employee engagement in wellness programs and available health resources.
• Drive Client Success:
  • Identify trends and opportunities to enhance employee experience and program performance.
  • Deliver strategic insights and solutions that improve client outcomes and access to care.

Qualifications

• High School Diploma or GED - required
• Bilingual Spanish - Required
• Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role - required
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms - required
• Strong relationship-building, problem-solving, communication, and presentation skills - required
• Ability to manage multiple priorities independently in a fast-paced environment.
• Flexible schedule availability - required
• Regular travel to Washington, DC., required

Preferred Qualifications

• Experience building client relationships and delivering consultative support
• Experience conducting presentations, employee education, or wellness initiatives
• Familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Company Description

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients.