[Hiring] Bilingual Customer Service Specialist @17f04587-8e14-4147-8cd2-da2c4f687a0d

Role Description

The Bilingual-Customer Service Specialist - FMLA is responsible for providing excellent customer service and support to clients, patients, and requestors regarding disability and FMLA paperwork.

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork.
• Provide detailed information to clients, patients, and requestors.
• Ensure notes are accurate and detailed; all actions require a note in Med-Release.
• Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork.
• Provide excellent customer service promptly with accurate and concise information.
• Effectively and efficiently communicate with customers through various channels.
• Build strong value-based relationships with customers; a passion for customer interaction is a must!
• Ensure customer satisfaction is a primary goal.
• Follow procedures, guidelines, and policies set in place.
• Data entry and other duties as assigned.
• Fax and/or email records securely to requestors.
• Monitor the FMLA email to ensure emails are staying up to date.
• Meet daily goals.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• 1+ year of call center experience.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Willingness to learn.
• 50 WPM typing speed.
• Proficient computer skills with software applications such as Microsoft Office.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• High school diploma or GED required.
• Previous Medical Industry Experience preferred but not required.

Requirements

• Bilingual speaking both English and Spanish.
• Detail-oriented and able to resolve customer issues in a timely manner.
• Excellent follow-up skills and time management are essential.
• Reliable internet and a quiet background setting required for remote work.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home