[Hiring] Bilingual Spanish Commercial Claims Adjuster @Reserv

Role Description

We are seeking highly organized and customer-focused Transportation Claims Adjusters to join our team. The successful candidate will be responsible for:

• Speaking to customers on the phone, educating and helping them work through their claim to the best possible outcome.
• Handling an inventory of claims and triaging critical claims.
• Delivering service to all constituents of the claim.
• Collaborating closely with our product and engineering teams to give feedback and identify technology and process improvements.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Minimum of 3 years of experience concentrated in transportation claims adjusting, ideally with:
  • First party-comp and collision.
  • Third-Party PD.
  • Total loss adjusters.
• Willing to obtain all licenses within 60 days, including completing state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience preferred.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

Requirements

• Highly motivated and growth-oriented.
• Bilingual: fluent in both English and Spanish.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic and patient towards everyone you interact with.
• Sense of urgency at all times.
• Creative in finding resolutions that are in the insured’s best interest.
• Enjoys conflict as a conversational opportunity.
• Curious and eager to know the whole story for prompt resolution.
• Anti-status quo: takes action to improve processes.
• Communicative.
• Possesses a sense of humor.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment.
• Feedback-driven improvements to enhance the adjuster role.
• Efforts to reduce and eliminate administrative work from the adjuster role.
• Culture of empathy, transparency, and empowerment in a remote-first environment.