[Hiring] Bilingual Service Coordinator @Controla-SP

Role Description

Controla Sales Partner provides talent to growing companies. Our client works in US healthcare outreach, and we are hiring a full-time Bilingual Service Coordinator (English & Spanish) to start immediately.

Two requirements are essential for this role: hands-on experience in the US healthcare field, and fluent, natural Spanish alongside fluent English.

What you'll do

• Make a high volume of outbound calls in English and Spanish.
• Explain the program clearly and build trust quickly, without being pushy.
• Ask screening questions naturally and handle hesitation and objections.
• Refer eligible, interested people to the enrollment agency.
• Document every call accurately in the CRM and follow up consistently.

Qualifications

• Healthcare experience: healthcare intake, patient outreach, healthcare customer service, medical interpreting, or work with Medicaid, Medicare or US health insurance.
• Fluent spoken Spanish and English, with a clear accent in both.
• Experience in outbound calling, appointment setting, customer outreach or phone-based customer service.
• Comfortable making outbound calls all day and keeping calls short and on point.
• Warm, patient and empathetic, able to explain unfamiliar information simply.
• Organized and accurate with CRM notes and follow-ups.
• Available full-time, Monday–Friday, 10:00 AM–6:00 PM US Eastern Time.

Requirements

• Experience with Medicaid or US healthcare programs, eligibility screening, referrals or enrollment support.
• Experience with a CRM or healthcare case-management system.

Benefits

• US$7 per hour, full-time.
• Monday–Friday, 10:00 AM–6:00 PM US Eastern Time.
• Full paid training on the program.
• 100% remote from Latin America, as an independent contractor.
• Immediate start.

How to apply

Send your CV and a short voice recording, first in English and then in Spanish, answering this: a person tells you, "I'm not sure what this is about, and I don't have much time." How do you respond? Please mention your healthcare experience in your application.

Final compensation, hours and start date will be confirmed in writing before the engagement begins.