[Hiring] Bilingual Disability Administrator @Manulife

Role Description

Are you highly organized, detail-oriented, and passionate about delivering exceptional service? We are looking for a Bilingual Disability Administrator to join our National Group Life & Disability team.

In this role, you will provide essential administrative support to a diverse group of internal and external stakeholders, helping ensure the smooth and efficient delivery of disability and life insurance services. You'll play a key role in supporting claim operations, safeguarding client privacy, coordinating important processes, and contributing to an exceptional customer experience. This is an excellent opportunity for a tech-savvy individual with a strong ability to learn and adapt to new technologies, systems, and digital tools quickly.

Position Responsibilities

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
• Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches.
• Manage and respond to inquiries received through multiple shared email inboxes.
• Complete claim-related follow-ups and administrative activities.
• Process vendor invoice payments accurately and efficiently.
• Perform data entry and maintain information within claims management systems.
• Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed.
• Coordinate and schedule Medical Consultant calls.
• Assist with onboarding new clients, including file transfers and administrative coordination.

Qualifications

• Post-secondary education (college diploma or university degree).
• Bilingualism (English and French) is required.
• Experience in administrative or customer service (insurance or banking).
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
• Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

Benefits

• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program in Canada, including holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.