[Hiring] Bilingual Customer Support Representative @d42af256-21db-4b6f-bd05-209b1fc853c9

Role Description

This is a fully Remote Work from Home position to join our Spanish-Speaking Customer Support Team. TaxSlayer is seeking fully bilingual English/Spanish Customer Support Representatives to support our growing Spanish-speaking customer base during the 2026/2027 tax season. In this role, you will assist Spanish-speaking clients by providing exceptional service, answering product questions, troubleshooting issues, and helping customers confidently navigate their tax filing experience. You will not be doing taxes for our clients.

Fluency in both English and Spanish is required. Must live in Florida, Georgia, North Carolina, South Carolina, and Tennessee only.

Now hiring bilingual English/Spanish representatives throughout Florida, including Miami, Orlando, Tampa, Jacksonville, Fort Lauderdale, Hialeah, Kissimmee, and surrounding communities. Remote work available for qualified candidates residing in Florida, Georgia, South Carolina, North Carolina, Tennessee, and Florida.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat.
• Translate and explain product features, tax software functionality, and troubleshooting steps in both English and Spanish.
• Deliver a positive and professional customer experience for customers of diverse backgrounds.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team members to meet customer needs.
• Meet performance goals for response time, satisfaction, and quality.
• Stay informed about TaxSlayer products and services.
• Follow company policies, including privacy and data protection.
• Maintain a quiet, professional home workspace.

Qualifications

• Fluent in both English and Spanish (verbal and written).
• Can professionally communicate with Spanish-speaking customers.
• Previous customer service, call center, technical support, or tax-related experience preferred.
• Comfortable working in a fast-paced, seasonal environment.
• High school diploma or equivalent; college degree preferred.
• Previous customer support or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Comfortable using customer support software and systems.
• Professional and empathetic in challenging interactions.
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download).
• Flexible availability, including evenings, weekends, and holidays.
• Fluent bilingual proficiency in both English and Spanish is required for this position.

How to Apply

• Complete the full application.
• Opt in for text messages so we can reach you quickly.

Equal Opportunity Employer

TaxSlayer is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.