[Hiring] Bilingual Customer Service Representative @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you’ll be a part of bringing humanity to business.

What You’ll be Doing:

• Ownership over resolving escalated or complex calls from customers.
• Getting answers for customers quickly or resolving their issues with a smile.

During a Typical Day, You’ll:

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Qualifications

• 6 months or more of customer service experience.
• High school diploma or equivalent.
• Great written and verbal communication skills in Spanish-English.
• Computer experience.
• High speed internet (>15 mbps).

Requirements

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Base wage starting at $13.50 to $17.25 per hour.
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Benefits

• Access to individualized coaching and thousands of free courses to support your growth.
• Engaging, instructor-led online training sessions.
• Webcam participation expected during all instructor-led training.

Company Description

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.

• Equal opportunity employer.
• Committed to building a diverse and inclusive workforce.
• Aims to reflect the communities served.
• Values employee authenticity and comfort in the workplace.