[Hiring] Bilingual Customer Service Professional @Qualfon

Role Description

Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs.

Our Customer Service Representatives will have virtual paid training from their home in Texas.

• Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
• Forwarding specific inquiries as directed for priority resolution.
• Documenting each encounter/resolution in the computer tracking system.
• Strong capacity to retain information.
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

Qualifications

• One-year previous call center experience.
• Strong communication skills in both English and Spanish, both verbal and written.
• Ability to attend 100% classroom training program.
• Passion to meet or exceed performance goals.
• Working in a time-sensitive environment.
• Computer savvy and can resolve minor technical issues with minimal assistance.

Requirements

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot.
• Wired provider - No mobile broadband connections allowed.
• Upload speed of 25 Mbps; Download speed of 50 Mbps.
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss.
• Latency under 100ms.
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS 14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

Benefits

• Equal Opportunity Employer: QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
• Pay Range: USD $12.00 - USD $12.00 /Hr.