[Hiring] Bilingual Customer Service Representative @American Tire Distributors

Role Description

The Bilingual Customer Service Representative is responsible for soliciting new business and servicing existing customers via telephone sales. This role focuses on customer problem resolution, maintaining thorough knowledge of products, policies, and merchandising information, and providing consultation services to customers. The CSR is also responsible for researching, planning, and implementing sales; customer retention; and new business development, championing the corporate image and reputation.

Key Responsibilities

• Champion the corporate image and reputation by providing customers with product, program, and system knowledge.
• Communicate professionally with customers via phone, web chat, text, and email.
• Engage in consultative selling of tires, wheels, and associated products.
• Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels.
• Maintain thorough knowledge of products, policies, and merchandising information.
• Maximize time management for customer availability.
• Process customer orders and returns and assist customers with tracking and product availability.
• Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints.
• Provide excellent quality service as defined by the Quality Assurance program.
• Sustain a customer-centric focus and drive customer satisfaction, while achieving productivity and efficiency goals.

Qualifications

• High School or GED degree
• 2-4 years of related experience preferred

Requirements

• Builds Customer Loyalty
• Builds Rapport
• Communicates Effectively
• Customer-Focused Approach
• Decision Quality
• Ensures Accountability
• Interpersonal Savvy
• Manages Resistance
• Manages Ambiguity
• Navigates Customer Challenges
• Plans & Aligns
• Situational Adaptability
• Strengthens Customer Connections
• Understands Customer Needs
• Understands Issues/Motivations

Benefits

Build a challenging and rewarding career with us!

Company Description

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.