[Hiring] Bilingual Customer Service Representative @Maximus

Role Description

Maximus is currently hiring Bilingual Customer Service Representatives to join our team in Oklahoma! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing customer care and enrollment services via telephone, IVR, and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

We are currently hiring to fill Full-Time positions where workers will have the choice to work onsite or remotely from the comfort of their home. This position requires fluency in both the Spanish and English languages. To be eligible for this position, you must reside in or within 40 miles of Oklahoma City.

Qualifications

• High school diploma or GED required.
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak, write, and translate in Spanish and English.
• Customer service experience preferred.
• Call Center service experience preferred.

Requirements

• Must be able to pass all pre-employment screenings, including a background check.
• Must have a HS Diploma or GED/equivalent.
• Must live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site).
• Reliable, high-speed internet service with minimum 40 Mbps download speeds.
• Must be a traditional, wired high-speed connection such as cable or fiber.
• Quiet and distraction-free workspace.

Benefits

• ⚖️ Work/Life Balance Support - Flexibility tailored to your needs!
• 💰 Competitive Compensation - Quarterly bonuses based on performance.
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities: Participate in training programs, workshops, and conferences.