[Hiring] Bilingual Customer Service Representative @Recrute Action

Role Description

Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

• Hourly salary of $23.30.
• Permanent full-time position.
• Rotating schedule of 32-40 hours per week, based on operational needs.
• Availability required from 7 am-11 pm, Sunday through Saturday, including holidays.
• Business hours may change based on operational requirements.
• 3 weeks of vacation to support work-life balance.
• Comprehensive group benefits including health coverage with fully covered prescription drugs, as well as dental, life, and travel insurance.
• Retirement savings plan to support your long-term financial goals.
• Wellness program including a fitness center, physical activities, and health-related conferences.
• Opportunities for career advancement and professional development.
• Financial assistance program for continuing education.

Responsibilities:

• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.

Qualifications

• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Strong customer service orientation.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.