[Hiring] Bilingual Customer Service Representative @AnswerNet

Role Description

We are looking for remote bi-lingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Responsibilities include:

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills.
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience.
• Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours.
• Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry.
• Bilingual Spanish/English.
• Minimum of one year of previous high-volume call center experience.
• Experience in BOTH inbound and outbound environments.

Requirements

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible).
• Hard-wired high-speed internet connection (ethernet cable).
• USB-connected Headset.
• Webcam.
• A quiet dedicated place to work free from distractions including pets and children.

Benefits

• Available after 60 days for full-time employees.