[Hiring] Bilingual Customer Service Representative @TTEC

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan. Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada.

What You’ll be Doing

• Deliver white glove customer support across channels.
• Provide expert product and fragrance recommendations based on mood, personality, and occasion.
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
• Maintain accurate and detailed records of customer interactions using CRM and service tools.
• Identify opportunities to elevate the customer journey and share insights with leadership.
• Contribute to a collaborative, high performance team environment while working independently when needed.

Qualifications

• Bilingual in French and English.
• At least 1 year experience in customer service, luxury retail, sales, or personalized client support.
• Strong proficiency with CRM platforms and digital customer service tools.
• High school diploma or equivalent.
• Comfortable assisting customers and resolving customer requests on the phone.
• Computer experience.

Requirements

• All positions are permanently remote and full-time.
• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Base wage of $18 per hour.
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Benefits

• Access to individualized coaching and thousands of free courses to support your growth.
• Engaging, instructor led online training sessions with webcam participation expected.
• Supportive team environment contributing to the success of the customer experience.