[Hiring] Bilingual Customer Service Associate @Amazon

Role Description

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.

• Associates communicate with customers primarily through phone and email.
• Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
• Work from a home location approved by Amazon for all scheduled hours.
• Ensure uninterrupted internet connectivity and a ‘work-like’ environment at home.
• Comfortable in a fast-paced, multi-tasked, high-energy environment.
• Work an assigned schedule that falls within our operating hours, including weekends and holidays.
• Working hours increase during peak season (November-January).
• Vacation requests are not granted during peak season unless required by law.
• May be required to work on any/all major holidays.

Qualifications

• Live in Mexico City, Nuevo Leon state, or Jalisco state.
• High School Diploma.
• Be at least 18 years old.
• Located in Mexico with citizenship or legal open condition work permit.
• Have 85% English level or higher.
• Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better).
• Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).

Requirements

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays, and events.
• Ability to work overtime as required by business.
• Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks.
• Ability to approach problems logically and rationally.
• Action-oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business needs.
• Ability to maintain composure in highly escalated situations.

Benefits

• If selected, you will be shipped the required equipment to perform the job.
• Ensure that the address provided is accurate for receiving equipment.