[Hiring] Bilingual Customer Service Analyst @Medavie

Role Description

The Medical Authorization Centre (MAC) within Federal Administered Programs is a center of expertise specializing in the authorization and reimbursement of health benefits. As a Medical Authorization Centre Analyst, you are on the front line receiving health-related incoming calls, faxes, mail, and web-based requests from health care professionals. In this role, you will ensure all necessary information is obtained to process the authorization requests and resolve issues.

The Medical Authorization Centre offers a consistent schedule with a shift between the hours of 12:00 pm and 8:30 pm Atlantic Time, no weekends!

Qualifications

• The ability to review, analyze and process requests from health care professionals as per established criteria.
• Good communication skills – clear, concise, and friendly through email and phone.
• Ability to organize work and information to ensure requests are processed accurately and efficiently.
• Strong technical aptitude – able to multitask and navigate between multiple software applications simultaneously.
• Ability to correspond with clients, medical consultants, health care professionals, and stakeholders through various means of communication.
• Ability to work quickly and accurately under pressure of time restraints.
• High attention to detail while using a computer for prolonged periods of time.
• Ability to work independently and as a team member.
• Post-secondary diploma or degree and/or relevant working experience in customer service or office administration.
• Ability to handle both good and challenging calls/cases.
• Strong problem-solving skills and critical thinking abilities.
• Must be fluently bilingual (English and French) both written and verbal.

Requirements

• Reliability Status Clearance (Enhanced Level B) is required, including Fingerprinting, Criminal Record Check, Credit Check.
• Must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day.
• Permanent full-time position with opportunity to grow in a well-established organization.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus which recognizes your contribution to our success.
• Paid vacation, plus a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• Monday to Friday shifts and no weekends.
• Extensive virtual paid training program.
• Opportunities for career development and advancement.
• Emphasis on work-life balance, providing a personal wellness account, health resources, and fitness center discounts.
• Currently working from home with necessary equipment provided.
• A diverse team of colleagues with multiple fields of expertise.