[Hiring] Bilingual Customer Care Professional @illumifin

Role Description

The Customer Service Representative - Assessment Services role works with insurance companies, their applicants, claimants, agents, underwriters, and claims departments to complete both telephonic and face-to-face assessments. This position also collaborates with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. The schedule is Monday to Friday, 8 AM to 4:30 PM CST.

BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers.
• Provides telephonic and onsite interview status information.
• Schedules appointments for telephonic interviews.
• Collects and disseminates new or updated applicant or claimant information.
• Coordinates requests for reprints of telephonic and onsite interviews.
• Hot transfers applicants to complete telephonic interviews.
• Handles incoming calls from independent contracted nurses and agencies to assign, update status, and collect missing information on underwriting and claims onsite assessments.
• Understands and works comfortably with all duties, processes, and policies in the Engagement Services Call Center and Assessment Services departments.
• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information, including financial, personal, medical, and/or health-history information.
• Utilizes multiple illumifin specific database platforms to input, access, and follow-up on customer information and activity.
• Provides ongoing, compassionate, and proactive customer support to all Engagement Services customers.

Qualifications

• Must be able to speak French (Canadian Dialect).
• High school diploma or GED required.
• Strong written and verbal communication skills; familiar with business and phone protocols.
• Excellent organization and detail orientation skills with the ability to meet established deadlines.
• Proficient with MS Windows environment, including MS Word.
• Reliable, trustworthy, and maintains appropriate organizational confidentiality.
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Requirements

• The base pay for this position is starting at $16/hour depending on experience and qualifications.