[Hiring] Bilingual Collections Specialist @GoodLeap

Role Description

Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Key responsibilities include:

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process.
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status.
• Maintain daily, weekly, and monthly collection and metric goals.
• Outbound/Inbound calls with clients to resolve debts owed.
• All in compliance with GoodLeap’s collections policies and procedures.

Qualifications

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools.
• Excellent verbal and written communication skills.
• Prior telemarketing experience with financial products preferred.
• Proficiency with Microsoft Office applications.
• Self-motivated and extremely goal-oriented.
• Team Player.
• Professional demeanor.
• Bilingual English/Spanish required.

Requirements

• Compensation: $19.00/hr + bonus.

Company Description

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

• Over 1 million homeowners have benefited from our simple, fast, and frictionless technology.
• Thousands of professionals rely on GoodLeap’s proprietary, AI-powered applications and developer tools.
• GoodLeap supports the award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems.