[Hiring] Bilingual Collections Specialist @Resolv.Global

Role Description

We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment.

We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations. If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.

Compensation & Contract Structure

• Independent Contractor
• $260–$270 USD paid weekly
• Plus performance-based commission opportunities

Key Responsibilities

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

What We Offer

• Remote work opportunity within Mexico and Colombia
• Competitive weekly compensation in USD
• Uncapped commission structure
• Growth and advancement opportunities
• Supportive, performance-driven team culture
• Ongoing training and coaching

Technical Requirements (Essential)

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• i5 processor and up
• Dual monitors
• Webcam
• Headset with mic
• Fibre internet with a wired connection
• Backup power solution
• Microsoft Teams / Office 365

Hiring Process

• Resume and Prescreen Questionnaire Review
• One-Way Video Interview
• Live Interview
• Final Interview

Please note:

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered.
• Applicants must be physically located in Mexico or Colombia.

Requirements

• Previous BPO collections experience is required
• Third-party collections experience is strongly preferred
• Strong understanding of FDCPA and collections compliance regulations
• Excellent English communication skills, both spoken and written
• Fluent Spanish communication skills
• Strong negotiation and objection-handling abilities
• Goal-oriented mindset with the ability to meet performance targets
• Previous remote/work-from-home experience preferred
• Must be permanently based in Mexico or Colombia
• Must meet all technical requirements listed above