[Hiring] Bilingual Client Activation Specialist @Peloton Technologies

Role Description

The Client Activation Specialist is responsible for ensuring a seamless experience for new clients, from first engagement to first transaction. This role combines client onboarding, training, and support with management of inbound client prospects for Bill Pay by Card, POS and other products, helping drive adoption and early revenue. This role reports to the Director of Client Activation and Revenue Operations and is focused on delivering fast, efficient, and high-quality activation for new clients, while supporting simple sales conversions.

Key Responsibilities

• Client Onboarding & Activation
  • Own the end-to-end onboarding process for new clients, actively guiding them through registration, platform setup, and first transaction.
  • Manage all required submissions to third parties (e.g., KYC/AML checks) and ensure timely completion.
  • Support the Risk and Compliance team with Know Your Client (KYC) and Anti-Money Laundering (AML) procedures and review flagged items.
  • Account setup including product unpacking, configuration & shipping, managing shipments of equipment, as necessary, and affiliated client communication.
  • Proactively monitor client progress through the onboarding workflow, identifying and removing any blockers.
  • Keep Sales and internal teams informed on client status, escalations, and any delays.
  • Conduct demos and training sessions to ensure clients understand and can effectively use the products.
  • Participate in the development of client proposals, as needed.
  • Track activation metrics, including time-to-first transaction, adoption rates, and completion of required regulatory or operational steps.
• Inbound Client Prospect Conversion
  • Manage inbound leads for all Peloton products and services, qualifying and converting them into active clients.
  • Maintain high responsiveness to inbound inquiries, ensuring a positive client experience.
  • Collaborate with Sales for any leads that are complex or high-value, ensuring smooth handoffs.
  • Track and report conversion metrics to the Manager, including lead volume, conversion rates, and revenue impact.
• Client Support & Relationship Management
  • Provide first-line support for new clients, addressing questions or issues related to setup and platform use.
  • Serve as the primary contact during the activation period, building trust and confidence.
  • Escalate any issues that require cross-functional support or intervention.
• Process Improvement & Feedback
  • Suggest improvements to onboarding and lead conversion processes.
  • Use the CRM to track client progress, document interactions, and manage inbound client prospects and activation effectively.
  • Share client feedback and insights with Product, Sales, and Operations teams.
  • Contribute to best practices for training, activation, and inbound lead management.
  • Perform other duties as assigned, consistent with the scope of the role.

Qualifications

• 2–5 years in client success, onboarding, sales support, or related roles.
• Bilingual in English and French (spoken and written) required.
• Experience handling inbound leads and closing smaller deals is highly desirable.
• Familiarity with CRM systems and sales/activation workflows.
• Experience in payments, fintech, or B2B SaaS is preferred.

Requirements

• Hands-on, client-focused, and proactive problem solver.
• Comfortable managing multiple priorities, including training, onboarding, and lead conversion.
• Strong communicator with excellent interpersonal skills.
• Able to work closely with internal teams (Sales, Product, Operations) to ensure a smooth client experience.
• Excited to contribute to both operational and commercial outcomes.
• Able to work Monday to Friday during business hours in the Eastern Time Zone (typically 9:00 a.m. – 5:00 p.m.), with some flexibility.

Benefits

• As an early-stage company, Peloton employees are also Peloton owners — you'll earn stock in the company through our Employee Stock Ownership Plan (ESOP).
• Peloton is a fully remote workplace. You'll work from wherever you're based in Canada, with all the equipment you need provided and dedicated support from the team.
• This position offers a competitive benefits plan designed to support you and your family, including extended health care, dental, counselling services, and life insurance.
• The annual salary range for this position is determined via job-related knowledge, skills, experience, market demand, and internal equity. This role offers a base salary of $55,000 – $75,000, plus variable compensation.