[Hiring] Bilingual Care Scheduling Coordinator @Hero Practice Services

Role Description

We are currently seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health. This is a remote position.

Pay range: $18.50/hr

Job Responsibilities

• Schedule appointments requested and agreed to by the patient or responsible party
• Translate conversation and documents in English from a foreign language
• Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner
• Answering patient inquiries, translate patient/company needs, and solve patient issues
• Resolve customer support problems
• Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes

Qualifications

• At least one year of customer service or call center experience
• Bilingual in Spanish
• Adequate typing skills (30+ wpm)
• Demonstrated experience with Windows
• Ability to work a flexible schedule

Benefits

• Generous pay
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more