[Hiring] Bilingual Call Center Representative @Directors Choice

Role Description

As a Bilingual Remote Call Center Representative, you will serve as a vital, high-touch inbound communication partner dedicated exclusively to the funeral service industry. Your role involves:

• Compassionate Inbound Call Handling: Answer high-volume, sensitive calls from family members, hospice nurses, and funeral directors with warmth, active listening, and calm professionalism.
• Accurate Data Entry and Intake: Gather background details and service requests, documenting them into our software with flawless accuracy, grammar, and attention to detail.
• Urgent Message Routing: Prioritize urgent calls and execute emergency paging, warm transfers, or dispatching so funeral personnel are instantly alerted.
• Bilingual Communication and Relay: Seamlessly translate and relay messages in both English and Spanish to ensure equitable, compassionate service.
• Multi-System Navigation: Manage live calls when navigating multiple web applications, directories, and customized client instructions.
• Reliability and Attendance: Maintain punctual attendance to ensure seamless, 24/7 support for families and clients who rely on us.

Qualifications

• Location: Candidates must reside in Florida, Georgia, North Carolina, South Carolina, or Texas.
• Bilingual Fluency: Fluent in verbal and written English and Spanish, with the ability to translate if needed.
• Strong Communication: Clear diction, professional tone, and excellent written grammar/spelling.
• Empathy and Composure: A natural ability to remain calm, respectful, and supportive in delicate situations.
• Tech Savvy: Fast, accurate typing skills with experience using Windows applications and web platforms.
• Dependability: Strong work ethic with a track record of excellent attendance.

Requirements

• Initial Equipment: Must use a personal computer meeting technical specs during the initial 90-day period. Company-issued hardware is provided upon successful completion of 90 days.
• Operating System: Windows 11 or higher with minimum 1 GB free storage. Macs, Chromebooks, and tablets are not supported.
• Internet: High-speed wired Ethernet connection (minimum 50 Mbps down/10 Mbps up). Wi-Fi, hotspots, satellite, and DSL are not permitted.
• Audio: Dedicated USB wired headset with microphone.
• Display: Dual monitors with a minimum resolution of 1600x900.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health Benefits: Medical, Dental, and Vision Coverage
• Retirement: 401(k) with competitive company match
• Work-Life Balance: Generous Paid Time Off (PTO)
• Career Growth: Paid training and ongoing professional support
• Protection: Employer-paid Life Insurance and Legal Assistance benefits
• Note: Waiting period may apply for benefits to start

Company Description

Directors' Choice serves as a vital, high-touch inbound communication partner dedicated exclusively to the funeral service industry. We recognize that supporting funeral directors and guiding grieving families during their most vulnerable moments demands far more than basic call taking – it requires a seamless blend of technical precision, calm composure, and profound human empathy.

Our bilingual team bridges language gaps in both English and Spanish, championing cultural awareness, clear communication, and authentic connection.