[Hiring] Bilingual Call Agent @Frontline Call Center

Role Description

We’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

• Job Type: Full-time, Temporary (November-April, contingent on Client's need)
• Pay: $16.25/hour for Bilingual Spanish speakers
• Additional Bonus opportunities for perfect Attendance
• Location: 100% Remote
• Must have open availability
• MUST reside and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA ONLY (this is verified multiple ways)

Qualifications

• Fluent Bilingual Spanish/English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Requirements

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once
• CPU utilization should be 50% or less
• Internet connections: your computer must have an Ethernet (RJ-45) port
• Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal
• Internet Speed:
• Download speed: 20 Mbps or higher (for receiving data)
• Upload speed: 10 Mbps or higher (for sending data)
• Ping: 20 MS or less (for a fast, responsive connection)
• These technical requirements will be verified during your interview — no exceptions
• Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen so we can confirm your computer’s setup
• Do not join from a cell phone, as you’ll need to demonstrate your system’s specifications during the session

How to Apply (Fast Track)

• Apply now by replying with:
• A screenshot of Windows 11 on your PC
• A screenshot of your internet speed test from speedtest.net performed on your laptop or desktop, NOT your cell phone (please pay attention to the "Ping" requirement)
• Confirmation that you meet all equipment and availability requirements
• A screenshot of at least 16 GB of RAM on your computer
• A screenshot of you hard wired to your Ethernet cable (no Wi-Fi)
• If you meet the qualifications, have 24/7 availability, and your equipment meets our requirements, we encourage you to submit your application
• Spots are limited and filled on a first come, first served basis, apply ASAP!
• All of these requirements will be verified in your interview
• Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications

Benefits

• Some benefits are subject to eligibility requirements, including employment term and other factors

Company Description

Frontline Group is a W2 employer that does not hire independent contractors.