[Hiring] Benefits Support Specialist @Conduent

Role Description

Conduent is seeking a Benefits Support Specialist to provide professional support to participants with questions related to their benefits and plan provisions. In this fully remote position, you will assist participants primarily through inbound telephone calls, with some outbound calls as needed. You will help participants understand their plan provisions, answer questions, complete transactions, explain applicable forms, and provide guidance throughout the process.

This role supports a major client and requires the ability to learn and follow established procedures while providing accurate, helpful, and professional service. The position also offers relatively minimal call volume compared with traditional high-volume call center environments.

If you enjoy helping people, communicating clearly, solving problems, and working independently, this role provides an opportunity to develop valuable experience in benefits administration and participant support.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to explain information clearly and professionally.
• Ability to understand participant questions and provide appropriate guidance.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Ability to follow detailed procedures and client-specific guidelines.
• Ability to remain professional, patient, and solution-focused when assisting participants who may be frustrated or irritated.
• Ability to meet established quality, accuracy, productivity, and timeliness expectations.
• Reliable attendance and punctuality.

Requirements

• Experience with defined benefit pension plans.
• Previous benefits administration experience.
• Previous customer service or call center experience.
• Experience supporting retirement, pension, or employee benefit programs.

Benefits

• Work completely from home.
• Receive comprehensive virtual training.
• Develop valuable benefits administration and participant support experience.
• Support a major client while learning client-specific processes.
• Build communication, problem-solving, and transaction-processing skills.
• Work in a role with relatively minimal call volume.
• Develop knowledge of benefits and pension plan processes.