[Hiring] Benefits Specialist @TEKsystems

Role Description

The Benefit Specialist helps patients gain access to complex medications by conducting benefit investigations, assisting with prior authorizations, and providing financial assistance resources. This role requires strong customer service, attention to detail, and empathy when supporting patients throughout the medication access process.

Key Responsibilities

• Conduct outbound calls to obtain missing or unclear benefit information.
• Perform insurance and benefit investigations.
• Handle inbound patient calls regarding application status and missing documentation.
• Document findings and prepare summaries for providers.
• Maintain accurate case notes in the Lynk system.
• Assist patients with insurance coverage and financial assistance programs.

Qualifications

• 1+ year of patient services, healthcare support, or call center experience.
• Previous HUB or Patient Services experience preferred.
• Experience with insurance verification, benefit investigations, and prior authorizations.
• Experience speaking with patients, specialty pharmacies, and insurance plans/payers.
• Outbound calling experience.
• Work-from-home experience with a secure workspace and reliable internet.
• Experience with call monitoring, QA reviews, and performance metrics.

Ideal Candidate

• Healthcare or pharmaceutical support experience.
• Strong communication and customer service skills.
• Detail-oriented and organized.
• Adaptable to change and receptive to feedback.
• Team-oriented with a focus on productivity and continuous improvement.

Requirements

• Intermediate Level.
• This is a Contract position based out of Morrisville, NC.

Pay and Benefits

• The pay range for this position is $19.00 - $19.85/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

• This is a fully remote position.

Application Deadline

• This position is anticipated to close on Sep 28, 2026.