[Hiring] Benefits Call Center Representative @Conduent Human Resource Services, LLC

Role Description

As a Benefits Call Center Representative, you will support customers by answering inbound calls related to defined benefit pension plans and retirement programs. You will assist callers with questions regarding:

• Pension eligibility
• Benefit calculations
• Retirement estimates
• Payment options
• Required documentation
• Other pension-related inquiries

This role requires strong customer service and communication skills, attention to detail, and the ability to accurately process information while managing a steady call volume. Candidates should be comfortable working independently in a fast-paced call center environment and handling detailed retirement-related information.

Key duties

• Answer inbound calls from customers regarding defined benefit pension and retirement plans
• Assist callers with questions regarding pension eligibility, benefit calculations, retirement estimates, and payment options
• Review and explain required documentation and next steps
• Research customer inquiries and provide accurate information based on established guidelines
• Navigate multiple systems while assisting customers and documenting interactions
• Process transactions and requests accurately according to established procedures
• Maintain a professional and customer-focused approach throughout each interaction
• Meet established productivity, quality, and accuracy expectations

Qualifications

• Previous customer service and call center experience
• Experience working in a high-volume call center environment preferred
• Experience supporting defined benefit pension plans and/or retirement programs preferred
• Knowledge of retirement eligibility, benefit calculations, and pension-related inquiries
• Strong communication and active listening skills
• Strong problem-solving skills and attention to detail
• Ability to follow established guidelines and process transactions accurately
• Ability to navigate multiple computer systems and tools efficiently
• Ability to multitask while maintaining accuracy and quality
• Ability to work independently and remain productive
• High school diploma or GED
• Ability to pass required background screening and/or drug test

Requirements

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.
• We are currently NOT hiring in the following geographies, including but not limited to:
  • States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
  • Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Benefits

• Full-time employment
• Paid virtual training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid time off (PTO)
• No weekend shifts