[Hiring] Benefits Call Center Representative @Conduent

Role Description

In this role, you will support participants and beneficiaries by responding to benefit-related inquiries and providing guidance throughout the benefits process. The ideal candidate will have experience with pension plans and defined benefit (DB) accounts.

• Responsible for managing inbound calls
• Answering questions regarding kits that have been sent to the beneficiaries
• Performing walk-throughs on forms that beneficiaries will need to complete in order to commence their benefits
• Checking on stop and reissuing cases
• Working on death kits
• Managing inboxes
• Collaborating with the team

Qualifications

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check and drug test
• Must be knowledgeable with pension accounts (DB skills)
• Must have strong organization skills
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Requirements

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations
• We are currently NOT hiring in the following geographies, including but not limited to:
  • States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA
  • Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience
• Estimated salary range for this role is $38,640 - $48,300
• In addition to base pay, this position may be eligible for a bonus or incentive
• Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time