[Hiring] Beauty Advisor @Inktel Contact Center Solutions

Role Description

This Full-Time Seasonal W2 role supports BOTH Voice AND Chat channels of communication. Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat, assisting with client inquiries, troubleshooting, and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions, and .com/Direct technical issues.

• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
• Agents may be asked to transition between channels at any time.
• Employment Type: Remote W-2, Seasonal
• Hours of Operation: 8 am - 12 am EST (Eastern Standard Time)
• 8-hour and 10-hour shifts available
• Looking for morning & mid-shift availability; schedules cannot be negotiated.
• 40hr Work Week; additional hours will be needed during Holidays/Promotional Periods.
• Pay: $18/Hour plus the ability to earn a bonus based on performance.

Qualifications

• Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking to customers
• Prior customer service/troubleshooting experience preferred

Requirements

• 2-3 years’ experience in a business/professional environment; preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy; e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and ready to work in a dynamic shift environment; weekends and evening shifts may be required.
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential
• Equipment is NOT provided.