[Hiring] Customer Support Specialist @Tephra Solar

Role Description

We are searching for a disciplined, solution-oriented, and empathic Customer Support Service Specialist to join our team (remote). You are the first point of contact with the consumer and you give them their post purchase experience.

• Answer client enquiries regarding system performance, payment, and time frame of installation.
• Partner with internal Field & Operations to ensure a positive client experience.
• Superb communicator comfortable working remotely in a fast-paced setting.
• Turn difficult service challenges into simple, joyful experiences.

Qualifications

• Experience in start-ups, IT companies, innovative projects, or professional services.
• Experience supporting remote customers.
• Experience with CRM and Ticketing Systems.
• Fluency in English is a must; other languages are a plus.

Requirements

• Home office environment.
• Opportunity to work in a creative, international environment.
• Work with startups, organizations, entrepreneurs, and IT specialists.
• Training and professional growth.
• Energetic and team-oriented working environment.
• New work and opportunity around customer's experience.