[Hiring] Customer Support Specialist @CompanyCam

Role Description

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Customer Support Specialist to join our Support team.

The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole.

Location: Candidates must permanently and currently reside in the United States.

What You’ll Do

• Work with users over live chat, email, SMS messages, and WhatsApp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices, and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Contribute to our self-serve documentation for our customer knowledge base.

The Impact You’ll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us.

• Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
• Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
• Enhancing the customer journey by contributing to external documentation to empower self-service.
• Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.

Qualifications

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
• Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
• Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

• This is a salaried position at CompanyCam. Our starting salary range is $48,000 per year and is based on experience.
• We also offer meaningful equity and other benefits.