[Hiring] Associate - Help Desk and Escalation @Bell

Role Description

Be part of the team that drives the achievement of our strategic objectives. You’ll work collaboratively with a team of professionals, managing the performance and risk profile of Bell, balancing the needs of customers, investors, and team members with long-term business success.

• Provide support, coaching, and training to the employees for tasks and Bank reconciliations transactions.
• Handle unusual and complex situations with various internal and external client business units.
• Produce reference documents for the team following the analysis of repetitive problems.
• Participate in conference calls, various projects, problem solving, and recommend process improvements for the entire team.
• Build reference documents related to new projects and process improvements.
• Perform job quality audit according to established Standards (SOX).
• Plan, coordinate jobs in preparation for the month-end GL close and various reports.
• Establish automation processes.

Qualifications

• Bilingual (English and French)
• Ability to communicate effectively with internal departments and/or external parties
• Knowledge of billing systems
• Knowledge of electronic banking processes
• Willingness to support other team members
• Autonomous, creative, able to work with tight deadlines in a high pace environment
• Analytical and detail oriented
• Able to resolve issues related to unusual situations and new processes
• Able to work with virtual teams, internal and external customers
• Able to communicate well by telephone, in writing, or in person
• Excellent communication and interpersonal skills
• MS Excel advanced
• MS Outlook intermediate
• Working knowledge of SAP and JESS system processes
• Ability to learn and use new technologies and tools

Requirements

• Ability to do overtime hours to meet specific deadlines
• Adequate knowledge of French is required for positions in Quebec

Benefits

• Comprehensive compensation package including a competitive salary
• Wide range of benefits to support the well-being of you and your family
• Eligibility for medical, dental, vision, and mental health benefits
• 35% discount on services and access to exclusive offers from partners