[Hiring] Customer Onboarding Specialist @Medfar

Role Description

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Main Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers.
• Plan and prepare the technological park required for the deployment of MEDFAR’s products.
• Implementation of functional interfaces required for the deployment of our products.
• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
• Organize Q&A sessions for clients at clinics.
• Design presentations and write project reports.
• Support clients throughout the process.
• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

Qualifications

• Post-secondary studies in the field of health, education, health software, and project management, or any other relevant field or equivalent experience.
• 2 to 3 years of relevant experience in project management and software deployment.
• Strong sense of organization and structure of a work plan.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.

Requirements

• Valid Class 5 driver’s license and access to a vehicle.
• Flexibility in schedule and ability to travel throughout Ontario.

Benefits

• Remote work and flexibility (supporting work-life balance).
• RRSP contribution.
• Healthcare insurance from day one.
• Paid time off: 3 weeks.
• An onboarding program to help you get familiar with our environment and the digital healthcare field.
• All IT equipment is provided, with additional gear if needed.
• Internal growth opportunities (promotions, internal mobility).
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being.
• A company culture focused on transparency, collaboration, and innovation.
• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.