[Hiring] Client Onboarding Manager @rise

Role Description

Every Rise client starts with onboarding. It's the first time a business trusts us with its payroll and its people's data, and how it goes sets the tone for years. We want every client to finish onboarding feeling like we went out of our way for them.

That's where you come in. You'll lead the team that takes new clients from a signed contract to an accurate first payroll and a clean handoff to our Support team. Most of the job is running the core work tightly and consistently:

• Clean data
• Correct configuration
• Timelines clients can plan around

The rest is the part clients remember. Think of a go-live that feels like a milestone worth celebrating, or a handoff where nobody has to explain their setup twice.

You'll have real room to build. You'll shape how onboarding runs, coach a team across Canada, and use AI to take repetitive work off your team's plate so they can spend more time with clients. You'll report to our Director, Client Experience. If you're client-obsessed and a broken process bugs you until you've fixed it properly, you'll love this role.

Qualifications

• 4+ years in client onboarding, implementation, or customer success, with 2+ years leading a team.
• Experience in payroll, HR tech, fintech, or similar regulated SaaS.
• You see things from the client's side without being asked.
• You stay clear and calm with clients and colleagues when the conversation gets hard.
• You coach people to grow.
• When something breaks, you find out why and build a fix that holds.
• You're comfortable building with AI tools and automation.
• You keep cross-team work moving and close the loop after launch.

Requirements

• Bonus: National Payroll Institute certification (PCP or CPM), completed or in progress.
• Bonus: Bilingual proficiency in French.

Benefits

• Base salary of $70,000-90,000, depending on experience, plus variable compensation and stock options.
• On-target earnings (OTE) for the role are $100,000-120,000.
• Remote work environment with occasional in-person meetings.
• 3 weeks of paid vacation, flexible personal wellness days, and one day off for your birthday, work anniversary, and volunteering.
• $1,000 learning and development budget for courses, conferences, webinars, etc.
• No-wait benefits starting on your first day, including dental, eye care, and $2,000 in counselling coverage.