[Hiring] Customer Success Representative @Newton

Role Description

We are searching for a Customer Success Representative; a role that is centered on providing exceptional support and assistance to our customers, ensuring they have a positive experience. Your focus will be on addressing customer inquiries, resolving issues, and building strong relationships.

• Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as required
• Adhering to a daily schedule of help desk support through live chat
• Engaging in human conversations with our customers to identify and resolve issues
• Ensuring users have a quick response time by staying on top of assigned tickets, with same-day ticket review
• Advocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports, and other information that will help them to improve Newton in the future

Qualifications

• You have experience providing customer service in a contact centre, retail, or service environment
• Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment
• Tech-savvy with excellent typing skills
• Have strong reading, writing and communication skills
• Proven track record of being incredibly resourceful and finding solutions even when there is no clear path
• You have a willingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy having genuine human conversations
• You are committed to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things
• Available to work scheduled shifts on weekdays and weekends

Benefits

• We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
• We are committed to providing reasonable accommodations and will work with you to meet your needs.

Company Description

Say hello to Newton! We're changing how Canadians trade crypto. Our goal? To make financial freedom something everyone can achieve. We give our customers the tools and knowledge they need to navigate the crypto world.

• Customer first mindset - Commitment to integrity and transparency to our users!
• A dynamic team fueled by collaboration uniting our strengths to overcome any obstacles. Together we build success. We persevere, adapt, and come back stronger, turning obstacles into opportunities.
• We strive for continuous improvement and embrace creativity and encourage experimentation. We push the boundaries of what’s possible and continuously explore new ideas, technologies, and solutions.