[Hiring] Associate Clinical Administrative Coordinator @UnitedHealth Group

Role Description

This position is Remote in Washington D.C., Maryland and Virginia. You will have the flexibility to work remotely as you take on some tough challenges.

As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases.

This position is full time. Employees are required to have flexibility to work our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm EST, Monday - Friday. Training will be conducted virtually from your home.

This position is primarily a remote role but may require travel into the market on an as-needed basis.

Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification.
• Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers.
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles.
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention.
• Handle resolution/inquiries from members and/or providers in a high-volume customer service environment.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Valid driver’s license.
• Must be 18 years of age OR older.
• 1+ years of customer service experience analyzing and solving customer problems.
• 1+ years of experience in a telephonic customer service position, such as a call center.
• Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save, and send documents and spreadsheets).
• Ability to travel up to 25% of the time (domestic).
• Ability to work full time with flexibility to work normal business hours of 8:00 am - 5:00 pm EST.

Preferred Qualifications

• Call center experience.
• Knowledge of ICD-9 and CPT codes.
• Clerical OR administrative support background.
• Experience working in a metric-driven work environment.
• Experience working with Medicare and/or Medicaid Services.
• Experience working within the health care industry and with health care insurance.

Telecommuting Requirements

• Reside within Washington D.C., Maryland, and Virginia.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Ability to work independently.
• Strong time management skills.
• Must be able to type and talk at the same time and navigate through multiple screens.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $16 - $29 per hour based on full-time employment.