[Hiring] Associate Client Advocate @Aon

Role Description

Associate Client Advocate supports the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. Assists clients and employees with benefit inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management. Maintains documentation in Salesforce, reviews EDI reports, and supports benefits-related projects and the integration of enrollment processes. Requires strong customer service, communication, organizational skills, and knowledge of employee benefits and HRIS platforms.

• Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans; Works closely with internal partners, clients and external vendors each day to do so.
• Leads and participates in multiple assigned projects related to well-being and social services including online enrollment system implementations.
• Client COBRA administration if vital.
• Answer client emails that are filtered through the benefit administration email address.
• Assist employees with eligibility issues and specific employee requests.
• Review weekly EDI Feed Error Reports for assigned clients.
• Log all emails, calls and tasks into Salesforce.

Qualifications

• Excellent verbal and written communication skills.
• Detailed oriented; ability to multi-task.
• Ability to thrive in a fast-paced environment.
• Ability to learn quickly and apply learnings to work.
• Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required.

Requirements

• Four years of college or university degree or equivalent experience.
• 2 or more years of health insurance experience preferred.
• Benefit Administration and call center experience a plus.
• Experience with HRIS and online benefit enrollment systems.
• Excellent communication, interpersonal, organizational and project management skills.
• Ability to perform well under pressure in a fast-paced environment.
• Ability to work autonomously, while recognizing team goals.

Certificates, Licenses, Registration

• NYS Life, Accident and Health License.

Benefits

• Competitive salary.
• PTO & paid holidays.
• 401(k) with match.
• Exclusive discount programs.
• Health & wellness programs.
• Performance-based incentives may be available.