[Hiring] After-Hours Corporate Travel Consultant @Flight Centre

Role Description

As part of the After Hours Support Team, you help deliver exceptional travel management services for Stage and Screen clients during non-business hours when day teams are unavailable. You provide direct, hands-on support to production crews, touring artists, athletic teams, entertainment executives, and sports professionals, managing urgent travel needs and critical travel disruptions common in the fast-paced entertainment and sports industries.

Working within a fully remote team, you handle client interactions via phone and email with professionalism, speed, and care, escalating operational questions to the Leader on Shift (LOS) as needed. Your contributions ensure the client experience maintains Corporate Traveler's high standards of service excellence, adapting to the unique demands of entertainment productions, touring schedules, and sporting events.

Key Responsibilities

• Ensure a high level of client satisfaction with their Corporate Traveler after-hours experience by exceeding customer service expectations via phone and email.
• Utilize Sabre GDS and various booking platforms including NDC and web-based programs to arrange accurate business travel reservations, including air, car, hotel, and ground transportation.
• Respond to urgent travel needs, production delays, event changes, and last-minute itinerary modifications for Stage and Screen clients.
• Follow company procedures, account guidelines, and customer service standards.
• Escalate complex issues, disruptions, or high-value client situations to the Leader on Shift (LOS) as appropriate.
• Work as a team member, assisting other agents as needed to complete all functions related to servicing the client.
• Build and maintain strong working relationships with clients and colleagues.
• Develop working knowledge of entertainment and sports travel requirements, including group movements, tour logistics, and event-driven schedules.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• Experience with a GDS system, Sabre preferred.
• Customer-focused, consistently going above and beyond to deliver an amazing client experience.
• Outstanding interpersonal skills and ability to build strong business relationships.
• A problem solver who thinks outside the box to provide creative solutions.
• High attention to detail with the ability to effectively multi-task and shift gears in time-sensitive situations.
• Excellent written and verbal communication skills.
• Positive attitude with a hunger for knowledge, able to work well under pressure and adapt to change.
• Tech savvy and comfortable learning new software.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.
• A typical schedule will include a 40-hour work week with various shifts including weekends, overnights, and holidays—flexibility is a MUST.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.

Company Description

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler, and easier for our customers and to demonstrate ongoing value to decision-makers, travelers, and bookers.

• Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa, and New Zealand.
• The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division.
• Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.