[Hiring] Advising Support Representative @Capella University

Role Description

The Advising Support Representative is responsible for creating a high-quality experience for learners throughout their experience at Capella University. Through phone and text support, they empower learners to think proactively about their program, equip them with the necessary tools and resources to be successful, and assist in removing roadblocks. These interactions will require extensive knowledge relating to all university policies, programs, academic plans, financing including financial aid and billing, and general questions about the university.

Since this role works with learners in all programs, degree levels, and learning formats, it requires extensive university knowledge and familiarity with university and team-specific resources. Strong critical thinking and decision-making skills are essential to evaluate and triage ambiguous or complex learner situations.

The role will meet established objectives for phone and schedule metrics. As business needs dictate, individuals in this role may be trained on similar types of functions to support other teams within the department.

Qualifications

• 1+ years of experience working in a professional setting leveraging strong written and verbal communication in addition to solid customer service skills.
• High school diploma required; some college experience is preferred.

Requirements

• Must be able to travel up to 10% of the time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations.
• Strong mental acuity.
• Regular, dependable attendance and punctuality are essential functions of this job.

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week.
• Medical, dental, vision, life, and disability plans.
• Well-being incentives, parental leave, paid time off, and certain paid holidays.
• Tax saving accounts (FSA, HSA).
• 401(k) retirement benefit and Employee Stock Purchase Plan.
• Tuition assistance and entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.

Company Description

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills, and perspectives. We welcome applications from all.

The expected salary range for this position is $16.75 - $25.25 - Hourly.