[Hiring] Adult Behavioral Health Member Liaison @Blue Cross Blue Shield of Arizona

Role Description

This is a Remote position. All candidates will need to have residency in an authorized remote state, approved by AZ Blue.

Working with members and family of choice to identify concerns and remove barriers that affect service delivery or member satisfaction; promoting the development and availability of peer/family support programs to members and family of choice.

Qualifications

• 2 years in customer service, sales and/or health plan operations/Medicare/Medicaid experience.
• Must meet the requirement of lived experience either for themselves and/or a core family member.
• Reside in the state of Arizona.
• High school diploma or GED in general field of study.

Requirements

• Build partnerships with individuals, families, and key stakeholders to promote recovery, resiliency, and wellness in integrated care settings.
• Communicate and collaborate with member services and providers to identify concerns and remove barriers that affect service delivery or member satisfaction.
• Collaborate with the Member Liaison Coordinator and the Veteran Liaison.
• Attend community meetings and forums to promote the use of member and family support programs, reduce stigma, and increase the value of lived experience.
• Advocate for service environments that are trauma-informed, supportive, welcoming, recovery-oriented, and person-centered.
• Attend various internal and external meetings focused on members and families.
• Participate in the curriculum review of all new applications from Peer Recovery Support Training agencies.
• Regular review of assigned policies to ensure accuracy.
• Track AMPM and ACOM policy requirements to ensure provider and contractor compliance.
• Perform all other duties assigned.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Benefits

• Awarded a Healthiest Employer.
• Hybrid workforce strategy called Workability, offering flexibility with how and where employees work.

Company Description

AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.