[Hiring] Accounts Receivable Representative @Native Pest Management

Role Description

We are seeking a professional and detail-oriented Accounts Receivable Representative to support our Customer Service Representative and Operations departments by managing customer accounts, collecting payments, and ensuring accurate account reconciliation. This role plays a key part in maintaining healthy cash flow while delivering a positive and respectful experience to our customers.

The ideal candidate will work closely with managers, sales, and other internal teams to resolve billing concerns, follow up on past-due accounts, and ensure payments are collected in a timely manner. This position involves both inbound and outbound communication via phone, email, and text, and requires strong communication and problem-solving skills. This position is remote only.

Responsibilities

• Handle a high volume of inbound and outbound calls, emails, and messages related to billing and account inquiries
• Collect service payments from customers and accurately apply them to accounts
• Follow up on past-due accounts through phone, text, and email in a professional and respectful manner
• Investigate and resolve billing discrepancies and payment issues
• Identify customer account concerns and provide appropriate solutions or escalate as needed
• Work closely with managers, sales, and operations teams to resolve account and billing issues
• Maintain accurate and up-to-date customer account records in the CRM system
• Assist in reconciling accounts and ensuring accuracy in billing and payment records
• Respond promptly to customer inquiries regarding invoices, balances, and payment status
• Support internal teams with account-related updates and requests

Requirements

• Previous customer service experience preferred
• Strong high-speed Wi-Fi
• Good microphone/headset
• Good camera
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office software
• Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc.
• Must be able to type at a minimum of 50WPM and 90% accuracy (A typing test will be conducted)
• Exceptional written, verbal, and interpersonal communication skills
• Bilingual in English/Spanish is preferred

Benefits

• 10 days of paid time (PTO) during the first year
• 6 US Holidays (see note below)
• Paid Training
• Employee Referral Bonus
• Aguinaldo Bonus