[Hiring] Account Services @Newfold Digital

Role Description

The Account Services team is responsible for completing customer interviews to capture quality business information needed to fulfill our Professional Service products and making outbound calls to review and ensure satisfaction of the final product delivered.

• Must be available for all shifts (Monday - Friday, 9:00 AM - 9:00 PM), including holidays.
• Communicate with customers via inbound, outbound calls and e-mail.
• Effectively capture accurate and detailed business information, meeting our quality expectations, in order to build their Professional Website or Online Marketing Campaign.
• Manage a book of accounts during the onboarding process providing a seamless customer experience.
• Must be able to multi-task and work well in a fast paced environment.
• Apply and understand new technical material quickly.
• Promote the benefits of newly established services to reduce early-life churn and increase customer satisfaction.
• Make text and image changes to Web.com Websites via web-based design tools and provide customers with suggestions for improvement using knowledge of industry best practices.
• Openly accepts and incorporates qualitative feedback.
• Participates in cross-functional team meetings to improve processes.
• Identify and cross-sell additional professional service offerings based on customer needs.

Qualifications

• Basic understanding of Excel, Microsoft Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to type 40 words per minute (WPM).
• Detail-oriented, problem solver, and dynamic.
• Dedicated, organized, and team oriented.
• Strong conflict resolution, critical thinking and trouble-shooting skills.
• High school (or equivalent) is required.
• College/University degree with 2-3 years professional experience, a plus.
• Web design experience with templated platforms, such as WordPress (preferred).
• Customer facing experience, required.

Benefits

• Excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision.
• Matching 401K.
• Life/AD&D/STD/LTD.
• Tuition Reimbursement.
• Pet Insurance.
• Generous vacation policy.
• And much more!

Company Description

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost and Network Solutions.

• We help customers of all sizes build a digital presence that delivers results.
• We offer do-it-yourself and professional website design, website hosting, e-commerce, web marketing and e-mail.