[Hiring] Account Manager @Rakuten Advertising

Role Description

As the Account Manager on the Client Services team, you will be exposed to a variety of brands such as retail, beauty, and luxury goods, and network with publishers to solidify relationships on behalf of your clients. You will manage the day-to-day execution of their marketing programs and design the overall strategy for growing account revenue. You will leverage your smarts, your client’s brands, and Rakuten Advertising’s network to drive results.

Key Responsibilities

• Oversee all program implementation by developing and tracking client project plans.
• Interact with clients daily via phone and email for tactical requests.
• Set, meet, and exceed aggressive revenue goals for your clients.
• Provide strategic advice to increase each client’s ROI.
• Develop, maintain, and extend relationships with your portfolio of clients.
• Organize all activities with the Client Services team and other cross-functional teams at Rakuten Advertising (Technology, Marketing, Sales, etc.).
• Serve as the guru for Rakuten Advertising’s proprietary software and support your clients to ensure they know the tools and resources available to them.

Qualifications

• A Bachelor’s Degree.
• 3+ years of online marketing/direct marketing experience with a focus on client service (it’s a plus if you have knowledge/familiarity with Affiliate Marketing).

Requirements

• Demonstrated success in measuring results.
• Proof that you can set and surpass KPI targets.
• Analytical and strategic marketing skills.
• The ability to prioritize and strategize based on company’s goals.
• A desire to think creatively, solve problems, and use professional judgment.
• Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis, and presentations.
• Exemplary written and oral presentation skills and a talent for presenting.

Benefits

• Eligible for stock options.
• Health, vision, and dental insurance.
• RRSP matching.
• Personal Time Off (PTO).
• Volunteer Time Off (VTO).
• Other employee benefits as the company implements.

Five Principles for Success

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen.
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory.
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.