[Hiring] Community Care and Communications Intern @CLEAR Global

Role Description

Are you a MIIS student with a unique internship idea based on your area of interest and expertise? Apply to any open MIIS internship posting, upload your resume, and outline your proposal in your cover letter.

The Community Care and Communications Intern will help us make sure that members of our Translators without Borders and Tarjimly communities feel informed, supported, and recognized throughout their experience with CLEAR Global. Community care is at the heart of this role, which includes:

• Responding to questions and requests.
• Keeping community members informed about opportunities and processes.
• Recognizing their contributions.
• Ensuring communication with our community is timely, clear, and respectful.

Working closely with the Language Access and Engagement Specialist and colleagues across CLEAR Global, the intern will support:

• Day-to-day community communications.
• Our recognition program.
• Community support channels.
• Communications related to quality and participation.

Responsibilities

• Support day-to-day community communications by managing communications with Translators without Borders and Tarjimly community members through email, Intercom, and other relevant channels.
• Coordinate community email communications, including updates, opportunities, calls for participation, reminders, and follow-ups.
• Support the community recognition program by coordinating recognition processes, generating certificates, and maintaining records.
• Help community members understand relevant processes, opportunities, and resources.
• Liaise with colleagues responsible for quality and coordinate communication with community members.
• Assist with onboarding and lifecycle communications for community members.
• Maintain accurate community records and trackers.
• Help improve community communication processes by maintaining templates and identifying recurring questions.
• Support targeted outreach for specific languages, skills, or profiles needed for CLEAR Global activities.
• Gather community insights and share relevant trends with the wider team.
• Provide coordination and administrative support for community activities.
• Take on other community communications and support tasks as needed.

Qualifications

• Current graduate student at the Middlebury Institute of International Studies (MIIS).
• Strong written and spoken English; knowledge of other languages is an advantage.
• Clear, thoughtful, and respectful written communication skills.
• Good organizational skills and strong attention to detail.
• Comfortable communicating with a wide range of people.
• Comfortable learning new tools and software; training and support will be provided.
• Previous experience in community support, user support, communications, volunteering, translation, or interpreting is an advantage, but not required.
• Ability to work independently in a remote environment.

Requirements

• Enjoy helping people and communicating clearly.
• Approachable, reliable, and attentive to detail.
• Self-starter with strong organizational skills.
• Analytical thinker able to transform ideas into tangible actions.
• Team player, collaborative, adaptable, and self-motivated.
• Interest in acquiring translation project management experience.
• Ability to adapt to new technologies and learn new skills quickly.

Benefits

• MIIS Students may be eligible for the Experiential Learning Fund (ELF).