[Hiring] Communications Associate @Fractured Atlas

Role Description

Fractured Atlas is seeking a full‐time Communications Associate. As our Communications Associate, you'll shape almost every message our members and public audiences see, from closure notices and event invites to newsletters and Instagram carousels. You'll take a request from "here's what's changing" all the way to "it's live on every channel." You'll also keep the systems behind that work clear and running, so the whole team has room to be creative.

We're looking for an organized, multi-faceted, curious communicator who notices things:

• The audience we haven't reached yet
• The caption that could be more accessible
• The small friction a better workflow would remove

You speak up about what you notice. You'll enjoy this job if you like a day that moves between writing, designing, scheduling, answering member questions, and running event tech.

You'll report to the Director, Communications, and join a Communications & Community team that's energetic, inventive, and collaborative. You don't need an arts or nonprofit background. You just need to care about independent artists and be willing to learn the field.

At Fractured Atlas, we individually and collectively work hard to carry out our organization’s mission. We also understand that work is just one part of life and, through a culture of care, support team members having full and robust lives outside of work.

With that foundation, our organizational culture embraces people who are open to:

• Building trust with others and addressing equitable distribution of responsibilities when collaborating
• Learning new ways of working while welcoming change as a way to reshape processes/policies/programming that no longer serve our values
• Transparency in communications, decision making, and feedback
• Centering care and connection in our individual work and in relation to our colleagues

We recognize that the culture and core values of an organization should continue to evolve to reflect the world we live in. At any given time, we recognize that there might be emerging values other than stated values and we continue to have conversations about stated and emerging values.

Additionally, at Fractured Atlas we work to adhere to anti-racism and anti-oppression principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated.

In our current phase of this journey towards being an Anti-Racist Anti-Oppressive organization, the whole staff is engaged in all staff ARAO meetings led by rotating teams and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work.

Qualifications

• You've created social content for an organization, brand, project, or community (not just a personal account), and you're comfortable working in Canva.
• You write clearly and warmly. You can turn a list of facts into clear, engaging language for different channels, in an established voice.
• You're highly organized. You can keep lots of small, recurring tasks and deadlines moving at once with tools like Notion.
• You've used Mailchimp or a similar email platform, or you're eager to learn one quickly.
• You care about accessibility in practice, including alt text, captions, plain language, and readable design.
• You're comfortable building and using automations in tools like Zapier and Notion.
• You bring patience and compassion to support conversations, whether they happen in tickets or DMs.
• You can tell when a request is bigger than the template, and you're confident asking for help.

Requirements

• Answer tickets in our Communications & Community Zendesk queue in the Fractured Atlas voice, and escalate when needed.
• Serve as our Media Monitoring Lead. You'll check a dashboard for mentions of Fractured Atlas across social and news, and flag anything notable to the Director.
• Pull monthly social, email, and web analytics for board reports, grants, and planning.
• Keep the team's admin moving, including Board meeting minutes, a monthly staff newsletter, contractor paperwork, and operating grant materials.
• Run the tech for live Zoom events, including registration, recording, breakout rooms, Q&A, and captions, so hosts can focus on the room.
• Book ASL interpreters and closed-captioners, coordinate with speakers, and set up Zapier automations for registration and reminders.
• Promote events on social and email, answer member questions beforehand, and share recordings afterward.
• Keep Mailchimp lists, Linktree links, social bios, and email templates current, on brand, and accessible.
• Publish guest posts and reposts to our blog with the Editorial Specialist, and prepare interview transcripts and audio.
• Help keep our Notion workspace organized, including calendars, intake forms, and process docs.
• Audit our channels regularly for broken links, outdated info, and accessibility gaps, and fix what you find.

Benefits

• Employer-contributed dental, vision, medical insurance
• Flexible spending account
• Employer-contributed 401K plan
• Commuter benefits
• Professional development allowance
• Ticket and staff donation allowance for artist member projects
• Internet and cell-phone stipend
• Workplace supplies allowance
• Unlimited paid vacation days
• Paid sick days
• Paid family and medical leave
• Half-day Fridays (full time is 36 hours)
• A casual but hard-working, friendly, and supportive work environment

Company Description

Fractured Atlas is a national, fully remote nonprofit arts service organization. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We run the largest fiscal sponsorship program in the country, supporting thousands of active projects in every creative medium across all 50 states.