[Hiring] Communication Specialist @Infoorigin Inc

Role Description

We are seeking a compassionate and detail-oriented Communication Specialist to support the MOMS Helpline. The selected candidate will assist pregnant women, mothers, and families by connecting them with healthcare services, community resources, and family support programs.

• Handle incoming and outgoing calls and identify callers' needs.
• Provide appropriate referrals to healthcare, social services, home-visiting, and child development programs.
• Conduct intake screenings and follow up with clients.
• Maintain accurate case records and prepare daily call and referral reports.
• Communicate professionally with families, service providers, and community partners.

Qualifications

• Bachelor's degree in Communications, Social Work, Human Services, Education, Healthcare, IT, or a related field.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and SharePoint.
• Ability to handle sensitive situations with empathy and professionalism.

Requirements

• Experience in call centers, healthcare support, social services, family support, or community referrals.
• Knowledge of maternal and child health or early childhood development.
• Spanish, Burmese, or Haitian Creole language skills are a plus.

Company Description