[Hiring] Sr. Business Partner, Field Alliances Operations @CrowdStrike

Role Description

The Business Partner role under field Alliances Operations will be responsible for day-to-day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as CrowdStrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate.

What You’ll Do

• Partnering with Alliances Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
• Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
• Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.
• Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
• Managing partner onboarding and compliance support. Assisting with complex contractual cases.
• Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support.
• Advising on process enhancements and liaising with IT, capability and GTM teams.
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future.
• Participating in the Annual Operating Planning Process.
• Maintaining alignment and territories for their respective Alliance teams.
• Helping to resolve commissions issues escalated by the Comp Team.
• Instituting best practices and scalable processes, including data flows.
• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
• Implementing new processes and process enhancements within the field. Change Management.
• Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials.
• Training shared services team, and acting as a point for escalation.
• Helping to lay out foundation of AI skills across the respective Alliance teams.

Qualifications

• Bachelor's degree
• Fluency in English and ideally in a French, Spanish, or Italian
• Minimum 5+ years of (Partner / Channel) Operations experience or Sales Ops experience
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail and process oriented, and operationally-minded
• Excellent presentation, communication, and influencing skills, with strong business partnership experience
• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
• Ability to work in a fast-paced environment and manage through ambiguity and change
• Curious minded and willingness to constantly improve experience for our partners and internal teams
• Ability to optimize and prioritize tasks
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe