[Hiring] Senior Salesforce Business Analyst @dentsu

Role Description

The Senior Salesforce Business Analyst role is responsible for the translation of complex business needs into scalable Salesforce solutions that support global commercial operations. Acting as a key link between stakeholders and technical teams, the role focuses on driving process improvements, optimizing Salesforce Sales Cloud capabilities, and ensuring alignment with strategic business objectives across regions. The Senior Salesforce BA is expected to provide functional leadership, guide requirements definition, and support delivery within an Agile framework, while managing stakeholder expectations and fostering effective communication.

Key Accountabilities

• Lead the gathering and documenting of business requirements from stakeholders.
• Analyze current business processes and identify areas for significant improvement and optimization.
• Develop detailed functional and technical requirements, user stories, and acceptance criteria.
• Design and create process flow diagrams, data models, and other visual representations of business processes and system architecture.
• Lead the configuration and testing of Salesforce solutions.
• Develop comprehensive training materials and user documentation for complex systems and processes.
• Provide expert-level support to users and proactively address user issues.
• Work closely with the development team to ensure requirements are understood, and solutions are implemented correctly.
• Lead and facilitate Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
• Effectively communicate information with diverse stakeholders at all levels.
• Mentor and guide junior Business Analysts.

Qualifications

• 6+ years of experience working as a Business Analyst.
• In-depth experience with Salesforce declarative functionality and an understanding of when to use code.
• In-depth understanding of Sales Cloud features, opportunity management & Sales Processes.
• Strong understanding of Salesforce out-of-the-box functionality, ideally holding certifications.
• Experience with Pardot and Agentforce preferred.
• Project management experience or experience leading projects.
• In-depth knowledge of Agile process and principles.
• Outstanding presentation and leadership skills, along with excellent verbal and written communication skills.
• Experience working remotely and asynchronously with team members across different countries and time zones.
• Be able to manage the complexity of communications depending on the audience, whilst maintaining clarity of communication.
• Sharp analytical and problem-solving skills with excellent organizational and time management skills.
• Must be a self-starter and willing to get stuck in.
• Strong organizational skills and resourcefulness.
• Proven ability to deliver on commitments.
• Salesforce Administrator 201 Certification & Salesforce Sales Cloud Certification preferred.
• Certifications such as Certified Agile Product Owner, Certified Agile Scrum Master etc. would be advantageous.

Location

Bangalore

Time Type

Full time

Contract Type

Permanent