[Hiring] Senior Director, Commercial Surety Underwriting & Business Development @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Position will lead the profitable growth of the National Bond Center Small Commercial Surety West Team.

Note: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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Key Responsibilities

• Conducts detailed research on all aspects of the surety underwriting market segment to help make policy and practice decisions.
• Gathers information from multiple sources according to company guidelines, in order to perform underwriting analysis.
• Analyzes performance of portfolio as well as individual account performance and develops appropriate action to drive growth based on analysis.
• Evaluates the largest and most complex underwriting risks in the assigned market segment.
• Prepares files for review by Surety officer for accounts outside of NSF authority limits or reinsurance treaty exceptions.
• Manages underwriting processes of regional office staff, developing and implementing standard methodologies, seeking continuous improvement and efficiency gains.
• Manages underwriter authority statements, recommending authority levels to AVP.
• Tracks monthly production activity to provide DWP growth estimates to leadership.
• Helps develop state expansion plans, including rate filings, system availability and agent segmentation and appointment process.
• Leads annual agent segmentation process to help identify Premier and Partner agents to help develop underwriter focus and create individual marketing plans.
• Supports directors with underwriting activities, providing guidance and support.
• Leads underwriting file audits, reporting findings and suggestions to directors and AVP.
• Provides support for annual production goals by region and state.
• Participates in annual budget forecasting.
• Works with P&C sales and underwriting groups to align strategies to support enterprise growth.
• Provides industry updates; including competitive intelligence, recent court cases, and shares with underwriting teams.
• Suggests and implements changes to underwriting philosophy based on changes in market conditions.
• Establishes and maintains open and effective communications with leadership, other underwriting management, sales/agents, and other field/home office operations.
• Travels with staff to deepen relationships with key agents and large accounts.
• Assists in setting operational expectations, goals, and strategies.
• Ensures appropriate service levels are achieved and provides guidance when necessary.
• Follows up on and ensures proper handling of advanced customer service requests.
• Assists in the development and communication of NSF Value Proposition.
• Helps develop marketing materials for agent visits and conventions.
• Works in partnership with underwriting leaders to develop and manage the training of associates to ensure a high degree of proficiency and professionalism.
• May perform other responsibilities as assigned.

Qualifications

• Undergraduate degree in business administration, insurance, risk management, economics or finance preferred.
• Actively pursuing AFSB, CPCU or other related insurance certification desired.
• Ten years’ experience in surety underwriting including at least five years management or consultant experience preferred.
• Commercial Surety & Fidelity Products, credit/collections, rating, and related functions; and surety customer environment and markets.
• Extensive knowledge of surety underwriting standard methodologies, field underwriting operations, and day-to-day underwriting operational needs.
• Demonstrated decision-making ability required in day-to-day operations involving the evaluation and recommendation of solutions to underwriting issues, customer service issues, underwriting selection and rating problems, and standard methodologies compliance.
• Ability to manage and lead associates in all aspects of surety operations.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.