[Hiring] Senior Agency Partnerships Manager @Richpanel

Role Description

Your goal: Build partnerships into 30–40% of Richpanel's new ARR.

Your scorecard: Partner-sourced closed ARR, qualified demos and partner win rate.

Your focus: The 20–30 agencies, BPOs and CX consultants that can move the market.

Your advantage: You bring trusted relationships and know how to turn them into revenue.

Location: North America. Remote, with frequent travel across the US and Canada.

Reports to: Head of Partnerships. You will work directly with Richpanel's CEO and sales team.

Compensation: $145,000–$165,000 base, $195,000–$220,000 target cash, stock options and benefits.

What you will own

• Build a named map of the top Shopify agencies, BPOs and CX consultants in North America.
• Bring existing relationships and open senior conversations quickly.
• Choose the 20–30 partners that deserve high-touch investment.
• Recruit, enable and activate those partners against a shared revenue plan.
• Learn Richpanel's product, customers, competitors and target buyer in depth.
• Join sales demos until you can run discovery and explain the product yourself.
• Build partner-specific talk tracks for developers, BPOs, CX consultants and growth agencies.
• Show each partner how Richpanel creates value for their clients and their own business.
• Find agencies already working with Richpanel customers and prospects.
• Build warm introductions through customers, other partners and the Shopify ecosystem.
• Run joint account mapping, co-selling, dinners, roundtables and focused community events.
• Help partners qualify opportunities before they reach sales.
• Stay involved in large deals until the customer closes and launches successfully.
• Create partner tiers, cadences, enablement and clear rules for high-touch support.
• Automate onboarding, payouts, deal registration and long-tail communication.
• Track partner momentum. Re-engage partners before the relationship goes cold.
• Keep attribution and partner-sourced pipeline accurate in the CRM.
• Report qualified demos, win rate, closed ARR and partner concentration every month.

What a strong partner looks like

• Advise Shopify brands that fit Richpanel's target customer profile.
• Influence helpdesk, AI, BPO or CX operating decisions.
• Understand the client's support workflow and unit economics.
• Can explain why Richpanel fits the client's problem.
• Bring decision-makers into a qualified sales conversation.
• Stay involved through evaluation, migration and launch.
• Produce repeat referrals, not one introduction.

You may be a fit if

• You have 5+ years in partnerships, channel sales, agency growth or ecommerce SaaS.
• You have owned a closed revenue target and can show the result.
• You know senior leaders at Shopify agencies, BPOs or CX consultancies.
• You can name the first 20 partners you would evaluate for Richpanel.
• You understand how agencies make money and what earns their recommendation.
• You learn products deeply enough to teach and sell them.
• You can turn one product into distinct stories for different partner types.
• You are comfortable joining discovery, demos and commercial calls.
• You can host a dinner, work a conference and follow up before the flight home.
• You are analytical. You know which partners create revenue and which create noise.
• You can build the systems behind the relationships.
• You move quickly without waiting for a complete playbook.

Strong signals

• You have led a brand, agency book, ecommerce function or commercial P&L.
• You have worked at a Shopify app, ecommerce agency, BPO or customer experience company.
• You have generated meaningful ARR through agency or consultant referrals.
• Your partners can sell without asking you to join every call.
• You have built partner tiers, health scores, enablement and referral workflows.
• You have created joint events that led to qualified opportunities.
• Customers and partners describe you as commercially sharp and easy to trust.
• Former managers can verify the numbers you claim.

This role is not for you if

• You measure success through signed agreements, calls or partner logos.
• Your network exists only as LinkedIn connections.
• You prefer broad partner recruitment over deep focus.
• You need marketing to create every message and asset for you.
• You avoid product demos or commercial conversations.
• You wait for partners to send referrals on their own.
• You report influenced pipeline when the role owns closed ARR.
• You dislike frequent travel, events or fast follow-up.

What success looks like

• In your first 30 days: Learn Richpanel's product, target customer and competitive position.
• Join customer demos and listen to how buyers describe their problems.
• Audit the current partner book, pipeline, tiers and attribution.
• Build a named list of the first 30 high-potential partners.
• Define the partner-specific story for agencies, BPOs and CX consultants.

• In your first 60 days: Open senior conversations with the highest-value partners in your network.
• Build joint plans with the first 5–8 focus partners.
• Run tailored enablement for each partner type.
• Complete the first account-mapping and co-selling sessions.
• Create a clear weekly view of partner momentum and next actions.

• In your first 90 days: Generate 10+ qualified partner demos in a month.
• Close the first partner-sourced ARR against your target.
• Activate 8–10 focus partners with live opportunities.
• Run one focused partner or merchant event that creates qualified pipeline.
• Show which partners deserve more investment and which should move to automation.

• In your first 6 months: Build 20–30 active, high-value partner relationships.
• Reach 20+ qualified partner demos each month.
• Maintain a 50%+ win rate on qualified partner referrals.
• Put the partner channel on a clear path to 30–40% of new ARR.
• Build a playbook another partner manager can follow.

Why join Richpanel

• The channel already works: You are scaling proven partner demand, not testing a theory.
• The number matters: Your work appears directly in demos, pipeline and closed ARR.
• Real ownership: You choose the partners, motion, cadences and investments.
• Direct access: You work closely with the CEO, partnerships, sales and product.
• A product worth learning: Richpanel replaces both the old helpdesk and the next few support hires.
• A small team: Good ideas move quickly. There are few layers between a decision and the result.
• Long-term upside: You receive stock options in a profitable, 8-figure ARR company growing 110% YoY.

Compensation

• Base salary: $145,000–$165,000 USD, based on experience and location.
• Target variable: $50,000–$55,000 USD.
• Target cash compensation: $195,000–$220,000 USD.
• Equity: Meaningful stock options with 4-year vesting.
• Benefits: Paid time off, learning support, company offsites and the tools you need to work remotely.

How we work

• Customer obsession: Recommend Richpanel only when it is right for the customer.
• Curiosity: Learn the product, partner business and customer problem in depth.
• Drive: Own the number and find a path when the first approach fails.
• Focus: Invest deeply in the few partners that can change the outcome.
• Integrity: Report the real source, status and result of every opportunity.

Interview process

• Past-results conversation: Show the partner-sourced ARR you owned and how it was created.
• Network and product exercise: Choose 10 partners for Richpanel and build the talk track for 2 partner types.
• Partner meeting: Run a mock first meeting with a Shopify agency or BPO leader.
• Reference checks: We speak with former managers, peers and partners who can verify your work.
• Final conversation: Meet the CEO and the people you will work with across partnerships and sales.

How to apply

Tell us:

• The largest partner-sourced closed ARR target you owned.
• The result you delivered and how long it took.
• Five partner organizations you could credibly open a conversation with.
• One example of a partner you turned from interested into productive.

Do not share confidential information. We care about the quality of your thinking, relationships and proof.