[Hiring] Salesforce Business Transformation Director @PartsSource

Role Description

The Salesforce Business Transformation Director serves as the single accountable authority for the successful deployment and operational readiness of PartsSource's enterprise Salesforce platform. This role bridges strategic business objectives and technical execution, managing cross-functional alignment, controlling scope and requirements, adjudicating data governance decisions, and establishing the release readiness standards that enable confident go-live.

You will partner with technology leaders, business stakeholders, and implementation teams to ensure the platform is production-ready, operationally coherent, supported by trusted data, and positioned to deliver measurable business value. This is a high-visibility, decision-intensive role where clarity, authority, and disciplined program governance directly determine transformation success.

What You'll Do

• Platform & Workflow Governance
  • Own end-to-end validation of business requirements and define the approved go-live scope baseline in Jira.
  • Translate approved requirements into Salesforce workflows without assuming technical design ownership.
  • Approve, defer, or reject requirement changes based on documented impact to scope, timeline, and delivery risk.
• Data Integrity & Master Data Governance
  • Establish and enforce data quality thresholds for launch.
  • Work with the Principal Data Architect to define master data governance.
  • Act as the decision authority for master data definitions where conflicts or ambiguities impact launch readiness.
• UAT Acceptance & Defect Management
  • Establish the UAT acceptance framework and objective defect severity classification.
  • Decide which defects or enhancements are launch-blocking, acceptable with mitigation, or deferred to post-go-live backlog.
  • Enforce time-boxed UAT cycles aligned to approved scope.
• Release Readiness & Go-Live Authority
  • Lead formal release readiness reviews.
  • Publish and maintain a readiness scorecard covering production operability, defect status, data quality metrics, cutover readiness, and documented risks with mitigations.
  • Make the go/no-go recommendation and ensure all residual risks are explicitly accepted in writing by executive leadership prior to deployment.
• Governance, Stakeholder Engagement & Change Management
  • Lead decision-oriented governance cadences with working teams and the steering committee.
  • Manage stakeholder expectations and enforce approved scope, delivery commitments, and controlled change processes.
  • Communicate key risks, blockers, and required decisions with explicit recommendations and defined response timelines.

Qualifications

• 10+ years of enterprise software implementation, program management, or technology leadership.
• At least 3+ years leading large-scale business transformation initiatives or system deployments.
• Proven track record owning end-to-end platform implementations or major technology rollouts.
• Deep experience with Salesforce (or comparable CRM/ERP platforms) as an end-user, program owner, or transformation leader.
• Demonstrated mastery of data governance, master data management, and data quality frameworks.
• Exceptional ability to translate business requirements into technical specifications.
• Executive presence and proven experience making binding decisions in ambiguous, high-stakes situations.

Requirements

• Experience in healthcare, medical device, or SaaS environments.
• Familiarity with Salesforce integration patterns (REST/SOAP APIs, middleware platforms, ETL/data integration tools).
• Background in operations, supply chain, or field service management.
• Exposure to Agile delivery models and SAFe or comparable scaled agile frameworks.

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits.
• Career and professional development through training, coaching, and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.