[Hiring] Merchant Business Development Officer @NBH Bank

Role Description

As a Merchant Business Development Officer, you will:

• Champion and promote Merchant Services across the organization
• Plan, coordinate, and participate in client sales events, promotions, and campaigns
• Devise, coordinate, and run Banker sales promotions and campaigns
• Work with partners to develop marketing materials, enhance online visibility, and promote wins
• Assist with development and execution of a sales strategy, strategic growth plans, and goal setting for each line of business
• Work with leaders in all lines of business to identify and remove barriers to achieving goals
• Maintain sales pipeline and pipeline reporting
• Leverage data and conduct data analytics to identify opportunities
• Leverage COIs, referrals from existing clients, and related sources to identify prospects
• Ensure all Bankers are trained to recognize opportunities and position the product; deliver or arrange training as needed
• Develop and promote internal incentive plans
• Identify initiatives to drive Merchant Services revenue growth
• Develop internal relationships through meeting attendance, presentations, and one-on-one engagements
• Build effective cross-functional communications and teams
• Help resolve complex client or deal-related issues
• Follow up with clients that have been approved but have not activated
• Monitor performance of the larger program and manage relationships
• Share feedback from Sales on tools needed to succeed
• Act as a liaison between the Line of Business, Internal Sales Teams, and Third-Party Service Provider in driving, developing, and retaining business
• Help sales teams identify and act on cross-sale opportunities
• Understand the Merchant Services competitive environment and overall payments industry trends to execute successful sales activities
• Work to achieve sales goals, including fee revenue, client activations, and branch engagement

Qualifications

• High school diploma or equivalent
• 5+ years in a Merchant Sales/Management role and/or related business payments experience
• Ability to interact with internal and external clients in a highly professional manner
• Ability to maintain and demonstrate high ethical standards and personal integrity to build credibility and trust while enhancing the organization's reputation
• Demonstrated ability to manage and prioritize multiple tasks
• Excellent business development and presentation skills
• High-energy, result-oriented, responsive, and works well in a team environment
• In-depth knowledge of Merchant Services
• Strong computer skills to include Microsoft Office (Word, PowerPoint, and Excel) and ability to quickly learn new software and/or systems
• Thorough understanding of industry trends, competition, and businesses in the serviced markets
• Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
• Anticipates customer needs and proactively makes recommendations

Requirements

• Ideal candidates for this position should possess some or all of the following skills:
• Bachelor's Degree
• 5+ Years Merchant Management Experience
• Bilingual language skills
• Superior analytical, consulting, and negotiating skills
• Superior client relationship, marketing presentation, and sales/closing skills
• Superior written, verbal, and interpersonal communication skills

Benefits

• Generous benefits package that includes insurance
• 401k
• Associate stock purchase program
• Paid time off
• Associate banking perks